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Customer Care

Return Policy

We stand by our craftsmanship. Read carefully before requesting a return.

Eligibility

Returns are accepted only if the product is damaged, defective, or incorrect upon delivery. Requests must be raised within 48 hours of receiving the order.

Non-Returnable Items

Products showing signs of wear, damage after use, or tampering are not eligible for return. Limited edition drops are final sale unless defective.

Refund Process

Once the returned product is inspected and approved, refunds will be processed to the original payment method within 5–7 business days.

Replacement

In case of damaged or incorrect items, we may offer a replacement instead of a refund, depending on stock availability.

How to Request

To initiate a return, contact us at support@scarchains.com with your order ID and clear images of the product and packaging.